The independent review of patient care at two ABMU hospitals want people who have made complaints about the Princess of Wales or Neath Port Talbot Hospitals in the past three years to come forward.
Professor June Andrews from the University of Stirling is leading an independent review on behalf of the health minister Mark Drakeford, at the two hospitals.
Now the Review Team, which also includes Mark Butler from The People Organisation, wish to look more closely at the way complaints have been handled in the recent past.
“We want to hear directly from patients and families who made any complaint about the Princess of Wales or Neath Port Talbot Hospitals (ABMU Health Board) between December 2010 and December 2013," said Professor Andrews.
“We want to get a clearer picture about what complaints were made, from local people themselves, and to understand the levels of satisfaction with what happened as a result, particularly about the care of older people".
“We are using a short, simple-to-use questionnaire to gather some information. Then we hope to talk to a number of those who respond about their experiences. Obviously we shall be respecting confidentiality at all times and will only be discussing any detail about the complaints once we have the necessary permissions.”
Anyone wishing to contact the Independent Team should use the on-line survey at www.dementia.stir.ac.uk/ircq.
If someone does not have easy access to the internet or they have trouble connecting there are the following alternative options:
- email Professor Andrews directly on ProfAndrewsReview@stir.ac.uk and a link to the questionnaire will be sent directly to you
- print off the questionnaire from the DSDC website at www.dementia.stir.ac.uk/ircq and post a completed copy to Professor Andrews Review, Iris Murdoch Building, University of Stirling, Stirling, FK94LA. Please make the envelope CONFIDENTIAL
- send a Stamped Addressed Envelope to Professor Andrews Review, Iris Murdoch Building, University of Stirling, Stirling, FK94LA and a questionnaire will be sent out to you.